Privacy Policy
How we collect, use, protect, and respect your personal information
Our Privacy Commitment
Your privacy matters significantly to us. This policy explains how vorianloara.com collects, uses, protects, and handles your personal information when you use our website and consultation services. We believe in transparency and want you to understand exactly what information we gather and why.
This policy complies with Australian Privacy Principles under the Privacy Act 1988 and applies to all personal information we collect through our website, consultations, and related services. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect information necessary to provide effective consultation services and improve your experience. Collection occurs through direct interactions and automated technologies as detailed below.
Information You Provide Directly
- • Contact details including full name, email address, phone number, and mailing address when you schedule consultations
- • Financial situation information you choose to share during consultations to help us understand your circumstances
- • Communication content including emails, messages, and notes from consultation sessions you participate in
- • Feedback and survey responses you provide to help us improve service quality and consultation effectiveness
- • Payment information if you engage paid services beyond initial free consultations
Information Collected Automatically
- • Device information including IP address, browser type, operating system, and device identifiers
- • Usage data showing pages visited, time spent, links clicked, and navigation patterns
- • Location data derived from IP addresses to understand general geographic service areas
- • Cookie data as described in our separate Cookie Policy available on this website
- • Referral sources indicating how you found our website and which marketing channels proved effective
How We Use Information
We use collected information solely for legitimate business purposes related to providing and improving our consultation services:
- • Scheduling and conducting consultations at times convenient for you with appropriate preparation
- • Communicating with you regarding appointments, follow-up, and service-related matters
- • Personalizing consultation approaches based on information you share about your circumstances
- • Improving our website functionality, content, and overall user experience through usage analysis
- • Analyzing service effectiveness and identifying areas where we can enhance consultation quality
- • Complying with legal obligations and responding to lawful requests from authorities
- • Protecting our rights, property, and safety along with those of our clients and the public
Our Pledge: We never sell your personal information to third parties. We do not share your information for marketing purposes unrelated to our services. Your consultation details remain confidential.
Information Sharing Practices
We maintain strict confidentiality but may share limited information with trusted service providers and in specific circumstances required by law or business operations. All sharing complies with Australian privacy regulations.
Service Provider Access
We engage certain third-party service providers who assist with business operations including website hosting, email services, scheduling systems, and payment processing. These providers access only information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security.
Legal Compliance Sharing
We may disclose information when required by Australian law, court orders, government requests, or legal processes. We may also share information when necessary to protect our rights, prevent fraud, or ensure safety.
Anonymized Statistical Data
We may share aggregated, anonymized statistical information that does not identify individuals. This data helps demonstrate service effectiveness and contribute to industry knowledge without compromising privacy.
Your Privacy Rights
Under Australian privacy law, you possess important rights regarding your personal information. We respect these rights and facilitate their exercise:
- • Access your personal information we hold and receive copies upon request
- • Request correction of inaccurate or incomplete personal information in our records
- • Request deletion of your personal information subject to legal retention requirements
- • Request transfer of your information to another service provider where technically feasible
- • Object to certain processing activities including direct marketing communications
- • Request limitation of processing in specific circumstances defined by privacy law
To exercise these rights, contact us using the details provided at the end of this policy. We respond to requests within timeframes required by Australian privacy law, typically within 30 days.
Information Security Measures
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage proves completely secure.
Technical Protections
- • Secure Socket Layer encryption for data transmitted between your browser and our servers
- • Firewall protections and intrusion detection systems monitoring our network infrastructure
- • Regular security updates and patches applied to all systems handling personal information
- • Secure backup procedures ensuring information recovery while maintaining confidentiality
Organizational Safeguards
- • Access controls limiting who can view personal information to authorized personnel only
- • Employee training on privacy responsibilities and proper information handling procedures
- • Confidentiality agreements binding all staff members with access to client information
- • Regular privacy audits assessing compliance and identifying improvement opportunities
Information Retention Periods
We retain personal information only as long as necessary to fulfill purposes outlined in this policy or comply with legal requirements. Retention periods vary based on information type:
- • Contact information retained while you remain an active client plus seven years after final interaction
- • Consultation notes and related records kept for seven years per regulatory requirements
- • Email correspondence and messages retained for three years from last communication
- • Payment records and financial information retained for seven years per Australian tax law
- • Marketing preferences and communication history retained until you opt out or request deletion
After retention periods expire, we securely delete or anonymize information so it no longer identifies you personally.
International Data Transfers
We primarily store and process information within Australia. Some service providers may process data internationally. When transfers occur, we ensure appropriate safeguards protect your information:
- • Using service providers in countries with adequate privacy protection recognized by Australian authorities
- • Implementing standard contractual clauses approved for international data transfers
- • Ensuring providers maintain security standards equivalent to Australian requirements
- • Monitoring international processing to verify ongoing compliance with privacy protections
Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality and analyze usage. Cookies are small text files stored on your device. You can control cookie preferences through browser settings.
Cookie Categories Used
- • Essential cookies enable core website functionality including security, navigation, and form submission
- • Performance cookies help us understand how visitors use our website through anonymized analytics
- • Personalization cookies remember your preferences for improved experience during future visits
- • Functionality cookies enable enhanced features like chat support and content recommendations
For detailed information about our cookie practices, please review our separate Cookie Policy available on this website.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Updates become effective immediately upon posting to our website.
- • Material changes that significantly affect your rights will be prominently announced on our website
- • We may email active clients about substantial privacy policy modifications when appropriate
- • The last updated date at the bottom of this policy indicates when changes last occurred
- • Your continued use of our services after changes constitutes acceptance of the updated policy
We encourage reviewing this privacy policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
If you have questions, concerns, or complaints regarding this privacy policy or our information handling practices, please contact us. We take privacy inquiries seriously and respond promptly.
vorianloara
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61.8.4937.2743
Email: content@vorianloara.com
This privacy policy was last updated on September 27, 2025
This policy became effective on September 27, 2025